Return & Refund Policy

Returns & Refunds

We want you to be happy with your blade. If something is not right, here is how to sort it out.

Return Window

You have [30] days from the day your order is delivered to request a return. After [30] days we can no longer accept returns.

What Can Be Returned

To be eligible, the item must be:

  • Unused and unsharpened — no cutting, no batoning, no re-grinding
  • In its original condition with the sheath, box and any packaging included
  • Accompanied by your order number or proof of purchase

What Cannot Be Returned

  • Custom, engraved or personalised knives — these are made specifically for you and cannot be resold
  • Items that have been used, sharpened, modified or damaged after delivery
  • Sale or clearance items marked "final sale"
  • Gift cards

How to Start a Return

  1. Email [EMAIL] with your order number, the item you want to return, and the reason.
  2. We reply within [24–48] hours with a return authorisation and the return address.
  3. Pack the knife securely — in the original box where possible — and ship it with a tracked service.
  4. Send us the tracking number so we can watch for it.

Please do not send anything back before contacting us. Unauthorised returns cannot be processed.

Who Pays Return Shipping

  • Faulty, damaged or wrong item sent: we cover the return shipping, or send a prepaid label.
  • Change of mind: the customer pays return shipping. Original shipping charges are non-refundable.

We recommend a tracked and insured service — we cannot refund a return that never reaches us.

Refunds

Once your return arrives we inspect it within [2–3] business days. If it is approved, we refund to your original payment method within [5–10] business days. How quickly it appears depends on your bank or card issuer.

If your return is rejected because the item was used or damaged, we will email you photos and send the item back to you at your cost.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the one you want. If you would rather do a straight swap, email us and we will arrange it — you cover the return shipping and we cover sending the replacement.

Damaged or Defective on Arrival

Email [EMAIL] within [7] days of delivery with photos of the damage and the packaging. We will replace the knife or refund you in full — your choice. You will not pay return shipping.

Craftsmanship Warranty

Every RB Goods knife is covered against defects in materials and workmanship for [1 year / lifetime]. This covers things like a loose handle, a crack in the steel or a failed weld. It does not cover normal wear, rust from poor care, chipping from misuse, or a blade that simply needs sharpening.

Order Cancellations

Need to cancel? Email us within [12] hours of ordering and we will cancel and refund in full, as long as the order has not shipped. Custom orders cannot be cancelled once forging has started.

Still stuck? Email [EMAIL] and a real person will help you.