Shipping Policy
Shipping Policy
Every knife we sell is handmade, so here is exactly how and when your order gets to you.
Order Processing
- In-stock items: packed and dispatched within [1–3] business days of your order being placed.
- Custom / engraved orders: allow [7–14] business days for the blade to be made before it ships.
- Orders placed on [Sunday] or a public holiday are processed the next working day.
- You will receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.
Delivery Times
| Destination | Service | Estimated delivery | Cost |
|---|---|---|---|
| United States | [DHL / FedEx Express] | [5–8] business days | [FREE over $XX / $XX] |
| Canada | [DHL / FedEx Express] | [6–10] business days | [$XX] |
| United Kingdom & Europe | [DHL Express] | [6–10] business days | [$XX] |
| Australia & New Zealand | [DHL Express] | [7–12] business days | [$XX] |
| Rest of world | [DHL Express] | [8–15] business days | Calculated at checkout |
Delivery times are estimates from the day your order ships, not the day you order. They do not include customs delays, which are outside our control.
Free Shipping
We offer free [worldwide / US] shipping on all orders over $[XX]. The discount is applied automatically at checkout — no code needed.
Tracking Your Order
As soon as your parcel leaves our workshop we email you a tracking number. You can also track it any time on our Order Tracking page. Tracking can take up to 24 hours to show its first scan.
Customs, Duties & Import Taxes
Prices on our site do not include import duties or local taxes. If your country charges them, they are collected by the courier or customs office on delivery and are the buyer's responsibility. We declare all parcels honestly and cannot mark orders as "gift" or under-declare their value.
Shipping Restrictions on Knives
Knives are age-restricted or prohibited in some countries and regions. By ordering, you confirm that you are 18 years or older and that it is legal for you to own and receive the item where you live. We cannot ship blades to [LIST RESTRICTED COUNTRIES/REGIONS]. If an order is seized or returned by customs because of local law, we cannot refund the shipping cost.
Wrong or Incomplete Address
Please double-check your address at checkout. If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will re-ship it once you cover the return and re-shipping cost.
Lost or Damaged Parcels
If tracking has not moved for [10] days, or your knife arrives damaged, email [EMAIL] with your order number and photos. We will open a claim with the courier and either replace the item or refund you in full.
Questions about shipping? Email [EMAIL] — we reply within [24–48] hours.